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ASTEA INTL INC, (ATEA) Stock Research Free Stock Rating
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Astea International, Inc. engages in the development, marketing, and support of service management software solutions, which are licensed to companies that sell and service equipment, and/or sell and deliver professional services worldwide. The companys primary product offering, the Astea Alliance suite, integrates and automates sales and service business processes. Astea Alliance supports the service lifecycle, from lead generation and project quotation to service, and billing through asset retirement. It integrates business processes for contact center, field service, depot repair, logistics, professional services, and sales and marketing. Astea extends its applications with portal, analytics, and mobile solutions. Alliance Customer Portal enables to perform transactions that customers can perform themselves over the Internet. The Alliance Customer Portal is an entry point that supports e-business transactions for customer self-service and self-sales. Alliance Analytics provides users with preconfigured business intelligence applications focused on customer service, field service, customer satisfaction, and product performance. In addition, the company provides consulting, training, and customer support services to implement its products and integrate them with other corporate systems, such as back-office financial and enterprise resource planning applications. Its consulting services include feasibility studies, process productivity assessments, gap analyses, migration services, project management, seminars, and custom development. Astea also offers business consulting and information technology system integration services. The companys solutions are used in various industries, such as information technology, medical devices and diagnostic systems, industrial controls and instrumentation, retail systems, office automation, imaging systems, facilities management, telecommunications, and other industries with equipment sales and service requirements. It markets and supports its products through a network of direct and indirect sales and service offices. Asteas primary sales partners include distributors, including value-added resellers, system integrators, and sales agents, as well as original equipment manufacturers. The company founded was in 1979 under the name Applied System Technologies, Inc. and changed its name to Astea International, Inc. in 1992. Astea International is headquartered in Horsham, Pennsylvania.
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